Friday, 16 May 2008

Motivating Staff Explained

The main difference between companies that continuously succeed and those that seem to be forever floundering can often be traced back to a level of motivation held by the staff. This article describes how to go about inspiring and motivating your workforce.

If a workforce is motivated, success usually follows, which in turn inspires and further motivates the employees to yet further success. Successful companies go into a self-perpetuating motion that brings more and more success and the associated rewards.

Take a few moments now to think about one or two of the successful companies you know of and consider whether what I say is correct.

Hopefully you agree that high motivation is inseparable from success. By taking a conscious control of the level of employee motivation in your company you are assisting your staff to step outside of a comfort zone that may be condemning your company to stagnate through procrastination.

I used to procrastinate a lot. I’m not so sure now!

Motivation is connected to staff development and learning in that it involves an intentional process to bring about the desired outcomes. In other words - some action is required.

Ideally, you want your staff to be self-motivated, purposeful in their tasks, with the minimum of direct supervision. If you achieve this you will find that motivation is something that will help you through the inevitable difficult times all companies face on occasions.
Motivation is predominately an extrinsic condition. Your employees are beings that respond primarily to some form of external stimuli usually from a motivator. At a basic level most managers choose the ‘carrot or the stick’ method.

There are numerous rules connected to effective, motivational management. Too many to go into in this short article but, by way of example, managers must ‘praise in public’ and ‘chastise in private’.

Get the level of motivation right and you will find it is the glue that holds the success of your business together. It is a way of thinking that needs to permeate the whole philosophy of the company on a day-to-day basis. Once again think about successful companies, picture their staff in the work environment, and you will know what I mean.

I know it’s not easy - motivation is an extremely complex concept. It is a science that has been investigated and studied over the decades in many ways by many people. Perhaps one of the better-known scientists to research this thing called motivation is Abraham Maslow.

Carrying out research in the 1940s, Maslow identified five levels of needs that drive and motivate people’s behaviour. They are:
1. Physiological needs (e.g. a sheltered place for work, a comfortable temperature, etc.),
2. Safety needs (for job and personal security),
3. A sense of belonging (affection and identification in a team),
4. The need for esteem (prestige, success and self-respect)
5. The last, and perhaps one of the most important where company success is involved, is the need for self-actualisation. By this he refers to the instinctual need of employees to make the most of their abilities and to strive to be the best they can. Your people want to be motivated they may simply not know how to go about getting it!

Here’s How You Can Help

You will motivate your staff if you help them work toward fulfilling their potential at a level they are capable of becoming.

This is where the difficulty often lies for many managers – if staff are not motivated enough they may fail to reach their true potential.

Pushed too far beyond their capability and they become de-motivated and will often complain to others of bullying taking place at work.

Successful motivation is achieved when people perform well whilst still within their limitations. This is achieved when they are productive and appear to do be doing so with relative ease.

Motivation is something that is an essential part of your people’s day-to-day lives. It provides the 'get up and go' that helps them get out of bed in the morning and look forward to their day at work. Yes, you did read that right!

People can be conditioned to enjoy work and look forward to helping you and your company succeed. If members of your staff have a negative attitude they need to be taught how to acquire a positive one. People often need to be motivated to adopt and then display a positive attitude.

When initiating change management training, make sure you also supply the necessary motivation. Without the inspiration to implement improvement, little will change. Your staff needs to be motivated to give them an unswerving faith that they can succeed above and beyond their own often-mundane expectations.

The taking of some intended action by a motivator initially precipitates motivation in others. Done correctly it will create a visible energy, which in turn drives staff forward. It can also become contagious, as other staff members ‘catch’ the appropriate, desired behaviour.

Take that action today. The old mantra, ‘I’ll start tomorrow’ doesn’t work. Tomorrow never comes as it always refers to sometime in the future.

To motivate is too important to be left for the unforeseeable future. Motivation is the most important factor in the whole concept of effective, business management. It is worthy of substantial investment – general training is not enough.

Whereas the type of personality your staff displays in the work environment may represent the way they behave, their level of motivation is directly related to why they behave in that particular way.

Motivation is a state of mind that is influenced by our working environment and those people we work with. The saying ‘one bad apple will rot the barrel’ is as true in the work environment as it is in any other walk of life. One un-motivated individual in an organisation is like a cancer that needs to be treated or cut out.

Staff who declare ‘This is just the way I am. I can’t change’ are mistaken. They choose their behaviour and therefore they can be motivated to change such behaviour for the better. Motivation is not a trait but a thought pattern. It is initially formed in the subconscious part of the brain and goes on to effect conscious thought. As stage hypnotists know, and continuously demonstrate, the subconscious mind can be manipulated.

Correctly motivate such individuals and you will install an internal energy force that determines all aspects of their future behaviour at work and will impact on how they think, feel and interact with other members of staff. This in turn will help motivate those other members of staff.

Motivation is the force that makes us behave in a particular way. Inspiration is what a motivator provides to help an individual complete the necessary changes successfully. The method used to achieve such desired behaviour varies from person to person but is often achieved in a ‘safe’ group situation where an individual can come to terms with the fact that their behaviour is not ideal, thereby allowing non-confrontational change to take place. It can be, and often is, on a subconscious level.

Humour is also a useful tool to bring about changes in a person’s behaviour. It makes uncomfortable situations more comfortable. It allows individuals to laugh no matter how grim work becomes. It is such a nice feeling people will pay money to others to make them laugh. That could be useful, having your staff pay you for the privilege of working at you company! Nice feeling isn’t it?

Laughter is cathartic; in that it encourages an individual to purge their problems and painful emotions through the joy of laughing.

Motivate your staff by making them laugh.

Motivation is influenced by our personal perceptions of a situation and strengthened by many other factors that create the inspiration to do, or not to do something.

Most working environments have members of staff referred to as the ‘likeable rouge’. They normally achieve this title by being rebellious whilst making others laugh. This can make them difficult to deal with, as they are usually popular with the majority of staff. Such characters can be mind-trained to reduce their ‘rouge’ image whilst retaining the ‘likeable’ benefits they bring through creating laughter and fun in the work place.

You may have noticed that different things also motivate your staff at different times in their lives. This is at the very heart of personal effectiveness. When you are highly motivated about what you are doing, you have great enthusiasm and energy, everything seems to be much easier and you advance by leaps and bounds. Good managers are those who notice slight undesired changes in a member of staff’s behaviour and, where appropriate, offer help and understanding to assist them through what may be a particularly difficult time in their life.

Help your staff through their problem(s) and you will provide the motivation that allows an internal process to make them move toward a greater sense of satisfaction. Achieving satisfaction is a goal-directed behaviour.

In business, the most expensive asset you possess is your human resources. If your goal is to achieve rapid and continuous success for your company you need to invest in the motivation of your staff. Decide what it is you wish to achieve and then initiate some action. Do it now as tomorrow never comes!

Tuesday, 13 May 2008

Confidence and Self-esteem are Talked about Lots – But What do They Mean & How do You Acquire Them?

Confidence and Self-esteem are Talked about Lots – But What do They Mean & How do You Acquire Them?

Mankind has long recognised that not everything can be subjected to scientific examination and proof - particularly in relation to matters of the mind. In this article former stage hypnotist and now motivational, conference speaker John Bell gives his thoughts on the subject of self-esteem and confidence.



Self-esteem has much to do with a confidence in your own merit as an individual. It is about how you value and appreciate yourself, a value we attribute to our own self-image.

People that succeed in life are usually considered to have a high self-esteem and a positive mental attitude. They come over to others as being self-confident in their ability to succeed at what it is they are doing. Confidence is not so much about thinking you are in some way better than everyone else, but is a belief in your attributes and, where necessary, sufficient faith to put those attributes into action.

As a psychological quality, self-esteem is not something you can turn on and off like a light. It has however, something to do with a method of thinking that can be taught and, when practised, can become self-perpetuating, resulting in a noticeable improvement in confidence. Once acquired it becomes one of the most important attributes you can nurture in life.

If an individual can be encourage to develop a high self-esteem he or she will learn how to become more self reliant and confident in their ability, not only to cope, but to excel at whatever it is they wish to achieve. It is not an arrogance or vanity. It is an ability to be assertive where necessary without coming over as overly aggressive. High self-esteem and confidence are traits that are admired by most and desired by many.

They are an inner state of dignity that is externally displayed to others. People like to be around those who exude high self-esteem and confidence. Such people have an aura that indicates a high level of self-worth. It comes over to others as an admired confidence and general feeling of well-being. It is about feeling good about ones self and can have a direct effect on all things in life - including work and social relationships.

Others measure your level of confidence in a number of different ways. It effects how you physically appear. Negative non-verbal communication (NVC) suggests a low-level of confidence. Become more conscious of the NVC you may be displaying and you can start having more control over how others perceive you. Crouch forward as you walk and observers will think differently towards you were they to see you to walk with straight back and head held high. Too high and people may think you were quite literally ‘looking down your nose at them’.

The level of self-confidence an individual has can often be connected to impressions he holds about himself and are based on his successes and failures. Failure, if not checked, can breed further failure.

Self-esteem can also be affected by the way people perceive themselves physically. If a person views their appearance in a negative light, this is likely to reflect in their body language, and will make them appear far less confident. A high self-esteem is a vital ingredient in this thing we call ‘success’. The way you feel about yourself has an effect upon the way you feel about others, and the way they feel about you. These feelings become part of our beliefs.

Beliefs are often a matter of faith. This applies in more areas than just the spiritual. We need to believe in ourselves, in our own abilities and strengths. Without that belief we are weakened and are unlikely to realise our full potential. It's about being whom we ‘believe’ we are.

If you were able to harness your self-esteem do you agree that your levels of confidence would surely follow? Can you imagine the huge benefits such ability could have? This phenomenon has something to do with something known as the ‘Placebo Effect’.

Before each and every medication produced by pharmaceutical companies can be offered for sale it has to be thoroughly tested. One such test is to measure the effectiveness of the medication against a control, known as a placebo. A placebo, in this context, is a medicine, pill or potion that has absolutely no medicinal qualities whatever. In effect, it is a ‘sugar pill.’

It has long been recognised that if a patient truly believes that a pharmacologically inactive substance has an ability to cure, then, amazingly, it can, and often does. Research has shown that the power of the human mind has the ability to make people better. It also has the capability to dramatically improve self-esteem and confidence.

As a former stage hypnotist I can give dozens of examples of how the mind consistently proves that it can control the body. For now please accept that it can.

In my book ‘How to Negotiate Through the Power of the Placebo’ I wrote how when we take a placebo we are not told that it is such; our subconscious mind is convinced by our conscious mind that the medicine is going to help us recover from illness. We have faith in the medicine, for we don’t know that it is inert. Our recovery therefore comes from within, and it is the power of the subconscious that heals us. The purveyors of so called quack medicines relied on this to succeed in selling their products, which were often little more than coloured sugar water.

The subconscious part of the brain is like a sponge. It absorbs information uncritically. Normally, we have no control over what it soaks up and thus have no means of directly influencing it. The conscious part of our mind acts like a gatekeeper and tries to filter and make sense of what our subconscious is saying. When we have vivid dreams our conscious mind is off duty and we are flooded with the apparent chaos of the contents of the subconscious.

If we can find ways to convince the subconscious that certain things are true we will have found a route that opens up enormous possibilities. Some of these routes to the subconscious I describe in my book. For now, put quite simply, it is possible to directly influence the subconscious mind by using inert, harmless, placebo-like techniques.

Confidence and self-esteem are much about having a belief, a faith in our own ability. I work internationally as a motivational, conference speaker. Standing in front of large audiences of intelligent and often well-educated delegates and then entertaining them whilst educating, motivating and inspiring them is not natural. I was not born with such ability. Any confidence I exude is a trait I discovered, developed and now gladly share with others. Not only do I practise what I preach, I am also preaching what I practise.

When invited to provide ‘In-House’ training for clients my main role is usually to inspire and motivate staff to greater things. I achieve this through a tried and tested system of internal and external factors. I provide them with an improved level of self-confidence that empowers them with a realistic and positive view of themselves. I am recharging their batteries so that the lights of self-esteem can glow bright again. This is of course assuming a glow was there to begin with! If not, fear not, all is not lost.

Self-esteem and confidence can be acquired and then should be practised regularly. They are rooted in identity reinforcement and are the very foundation upon which members of staff begin to build and grow.

Establish a high level of self-esteem in employees and improved self-confidence will surely follow. Confident staff are more motivated staff and levels of motivation usually have a direct link to success and failure.

I hope you have found this article useful and perhaps now realise that self-esteem and confidence are too important as traits to be left to chance. If improvement in self-esteem and confidence are required, be they for yourself or others, they are likely to initially require some form of action on your part. There is no time like the present. Do it NOW!